Frequently Asked Questions

• What is the use of this app? expand_more
  This is a hyperlocal e-commerce platform which enables you to order grocery, fruits & vegetables, and other daily essential products, directly via your mobile or web browser. It helps small business owners to set-up their own online store in a short time that too without much investment.
  Link : https://shoplocals.io
• What kind of products sold in this app? expand_more
  We sell several products spread across various categories such as grocery, fruits & vegetables, sweets, and much more.
• Which area this platform operates??expand_more
  Currently operating in Bangkok.
• Do you charge for delivery?expand_more
  Every store has its own delivery charges, which can be waived off if you order above a specified minimum amount from the store.
• What are your delivery timings?expand_more
  Our deliveries begin from 10 AM and the last delivery is completed by 10 PM (these are subject to local governmental restrictions, if any)
• Can I change the delivery address of my order after ordering for a product?expand_more
  At this time, we do not offer this option. You can, however, cancel your order and reorder from a different locality. Or you can contact the store customer care.
• What if I don’t receive my order by the scheduled time?expand_more
  On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order.
• How can I cancel my order?expand_more
  This app provides easy and hassle-free cancellation. You can cancel your order via the app or web before it is dispatched to your delivery location. This option is available under the “Your Orders” menu.Please note: Once the order is packed, the merchant may levy a cancellation fee if the order is cancelled by the customer.
• What If I want to return something?expand_more
  You can always return the products if it is damaged, tampered or broken at the time of delivery. If you are dissatisfied with the products post delivery, you may register a complaint with the store customer care for return.
• Can I reschedule my order?expand_more
  Currently we do not have this option.
• What if I have a complaint regarding my order?expand_more
  Incase of any complaints, you may register a complaint at Contact Us .